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Returns & Refunds


If the items you have ordered are unsuitable let us know within 7 days of receipt by emailing our customer service on info@earthfriendlysupplies.co.uk, detailing the item you wish to return and we will issue you with a Returns Number.

Write the returns number on the despatch note found on the inside of the parcel, replace the item in the parcel and send back to us at the following address:


Earth Friendly Supplies
15 Fern Avenue,
North Shields,
Tyne & Wear
NE29 0RN

We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your Returns Number.

A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used, in these cases the item's will be returned to you.

This does not affect your statutory rights.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us.

When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

Upon receipt of items returned as faulty, Earth Friendly Supplies will arrange for an exchange. Earth Friendly Supplies decision is final.



Refunds due will be processed back onto the original card used for payment usually within 7 working days of receipt of returned goods.


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